Return & Refund Policy
Last updated: July 5, 2026
All TheHomeGirl merchandise is made to order through our print-on-demand partner. Because each item is produced specifically for you after you place your order, we're unable to accept returns or exchanges for reasons like ordering the wrong size, changing your mind, or simply not loving the fit or color once it arrives.
We want you to love what you ordered, so here's exactly when we've got you covered:
We Will Replace or Refund Your Order If:
- •It arrives damaged — Show us a photo of the damaged item and the shipping label within 30 days of delivery
- •There's a manufacturing defect — Print misaligned, wrong color, damaged material, or anything that doesn't match what was ordered
- •You received the wrong item — Wrong product, wrong size, or wrong design shipped to you
- •It's lost in transit— If tracking shows it never arrived and enough time has passed for us to confirm it's actually lost (not just delayed)
What We Can't Do:
- •Accept returns for wrong size ordered by the customer (check our size guide before ordering!)
- •Accept returns because of a change of mind
- •Offer refunds once an order has entered production, since it's already been made specifically for you
How to Request a Replacement or Refund:
- 1.Email us at cheyenne@homegirlonline.com within 30 days of delivery
- 2.Include your order number and photos of the issue (damage, defect, wrong item)
- 3.We'll review and get back to you within 2 to 3 business days
- 4.Approved replacements ship at no cost to you; approved refunds are issued to your original payment method
Sizing
Because items can't be returned for sizing reasons, please check the size chart on each product page carefully before ordering. If you're between sizes or unsure, reach out to us before you order and we're happy to help.
Questions about an order? Email cheyenne@homegirlonline.com and we'll take care of you.